req_ea501cccc7aa
Received 2026-08-23 02:53:27 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing, with no mention of active damage or specific service needs.
- customer text
- হাই, আমি আপনার মূল্য জানতে চেয়েছিলাম.
- customer reply
- Thank you for reaching out. We'd be happy to help you understand our services and provide a customized assessment. To give you accurate information, we'll need details about the specific situation you're facing—please let us know what type of damage or restoration need you have, and someone from our team will follow up with you.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-08-23 02:53:27 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_ea501cccc7aa", "raw_text": "হাই, আমি আপনার মূল্য জানতে চেয়েছিলাম.", "channel": "web", "received_at": "2026-08-23T02:53:27.133275+00:00" } - raw_chars
38
2. validated
2026-08-23 02:53:27 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-08-23 02:53:27 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-08-23 02:53:27 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-08-23 02:53:27 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-08-23 02:53:29 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 562, "output_tokens": 43 }, "retries": 0 } ]
7. reply_drafted
2026-08-23 02:53:31 UTC- revision
0- reply
- Thank you for reaching out. We'd be happy to help you understand our services and provide a customized assessment. To give you accurate information, we'll need details about the specific situation you're facing—please let us know what type of damage or restoration need you have, and someone from our team will follow up with you.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 324, "output_tokens": 69 } - retries
0
8. reply_reviewed
2026-08-23 02:53:33 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 491, "output_tokens": 13 } - retries
0
9. customer_reply
2026-08-23 02:53:33 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out. We'd be happy to help you understand our services and provide a customized assessment. To give you accurate information, we'll need details about the specific situation you're facing—please let us know what type of damage or restoration need you have, and someone from our team will follow up with you.
10. finalized
2026-08-23 02:53:33 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global