req_da98a45328aa
Received 2026-07-09 00:44:06 UTC via web · ← all requests
- type
- water damage
- confidence
- 0.98
- routing
- human review open → queue
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Burst water heater with standing water in carpet is clear water damage requiring immediate mitigation.
- customer text
- Our water heater burst this morning and the garage and hallway carpet are soaked. How fast can someone come out?
- customer reply
- Burst water heater with standing water in carpet is clear water damage requiring immediate mitigation.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-07-09 00:44:06 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_da98a45328aa", "raw_text": "Our water heater burst this morning and the garage and hallway carpet are soaked. How fast can someone come out?", "channel": "web", "received_at": "2026-07-09T00:44:06.898328+00:00" } - raw_chars
112
2. validated
2026-07-09 00:44:06 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-07-09 00:44:06 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-07-09 00:44:06 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-07-09 00:44:06 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-07-09 00:44:07 UTC- request_type
- water_damage
- confidence
0.98- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 556, "output_tokens": 45 }, "retries": 0 } ]
7. reply_drafted
2026-07-09 00:44:09 UTC- revision
0- reply
- Thank you for reaching out about the water damage in your garage and hallway. We understand how urgent this situation is, and we'll begin the assessment process right away to determine the scope of work needed. A team member will contact you shortly to discuss next steps and schedule an inspection. In the meantime, try to remove any valuable items from the affected areas if it's safe to do so.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 321, "output_tokens": 83 } - retries
0
8. reply_reviewed
2026-07-09 00:44:10 UTC- revision
0- approved
false- reasons
-
1 item
[ "The reply contains promised response time language ('will contact you shortly') which violates the restriction on arrival, completion, or response times." ] - checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 500, "output_tokens": 40 } - retries
0
9. reply_drafted
2026-07-09 00:44:12 UTC- revision
1- reply
- Thank you for reporting the water damage from your burst water heater. We understand this is urgent, and our team will begin the assessment process right away. A specialist will review your intake information and contact you with next steps for mitigation and cleanup.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 360, "output_tokens": 53 } - retries
0
10. reply_reviewed
2026-07-09 00:44:13 UTC- revision
1- approved
false- reasons
-
1 item
[ "Reply promises response timing ('right away') which violates the no-promised-times check" ] - checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 470, "output_tokens": 32 } - retries
0
11. customer_reply
2026-07-09 00:44:13 UTC- source
- fallback_dispatcher_note
- revisions_used
1- reasons
-
1 item
[ "Reply promises response timing ('right away') which violates the no-promised-times check" ] - reply
- Burst water heater with standing water in carpet is clear water damage requiring immediate mitigation.
12. finalized
2026-07-09 00:44:13 UTC- request_type
- water_damage
- confidence
0.98- escalate_to_human
true- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global
13. escalation_opened
2026-07-09 00:44:13 UTC- reasons
-
1 item
[ "reply_review_failed" ]
- life_safety
false