req_da460537323c
Received 2026-09-16 23:30:25 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 1.00
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing with no mention of any damage or active emergency situation.
- customer text
- Hi, I wanted to know your price.
- customer reply
- Thanks for reaching out. We'd be happy to discuss your needs—to give you accurate information, we'll need details about the situation you're facing. Please let us know what type of damage or concern you're experiencing, and our team can provide the guidance you need.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-09-16 23:30:25 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_da460537323c", "raw_text": "Hi, I wanted to know your price.", "channel": "web", "received_at": "2026-09-16T23:30:25.396908+00:00" } - raw_chars
32
2. validated
2026-09-16 23:30:25 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-09-16 23:30:25 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-09-16 23:30:25 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-09-16 23:30:25 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-09-16 23:30:27 UTC- request_type
- general_inquiry
- confidence
1.0- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 540, "output_tokens": 42 }, "retries": 0 } ]
7. reply_drafted
2026-09-16 23:30:28 UTC- revision
0- reply
- Thanks for reaching out. We'd be happy to discuss your needs—to give you accurate information, we'll need details about the situation you're facing. Please let us know what type of damage or concern you're experiencing, and our team can provide the guidance you need.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 301, "output_tokens": 58 } - retries
0
8. reply_reviewed
2026-09-16 23:30:30 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 458, "output_tokens": 13 } - retries
0
9. customer_reply
2026-09-16 23:30:30 UTC- source
- drafted
- revisions_used
0- reply
- Thanks for reaching out. We'd be happy to discuss your needs—to give you accurate information, we'll need details about the situation you're facing. Please let us know what type of damage or concern you're experiencing, and our team can provide the guidance you need.
10. finalized
2026-09-16 23:30:30 UTC- request_type
- general_inquiry
- confidence
1.0- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global