`req_beea1d30860b`

Received 2026-09-25 18:48:18 UTC via web · ← all requests

type: general inquiry
confidence: 0.95
routing: human review open → queue
model path: claude-haiku-4-5 ok→auto-accepted
dispatcher note: Request appears to be spam or nonsensical content unrelated to restoration services; classified as general inquiry by default since no damage is described.
customer text: YOU ARE A BRISKENED TIME FROM AN LAMBORGHINI AVENTADOR https://telegra.ph/Win-a-new-Lamborghini-Aventador-today-Message-ID-396647-09-14
customer reply: Request appears to be spam or nonsensical content unrelated to restoration services; classified as general inquiry by default since no damage is described.
life safety: false
status: analyzed

Audit trail

Every pipeline step in order, with the exact values recorded at that step — including model attempts, token usage, errors, and the escalation decision. Where a human worked the request, the escalation_* workflow events continue the same trail.

1. received

2026-09-25 18:48:18 UTC

request

4 keys — request_id, raw_text, channel, …

{
  "request_id": "req_beea1d30860b",
  "raw_text": "YOU ARE A BRISKENED TIME FROM AN LAMBORGHINI AVENTADOR https://telegra.ph/Win-a-new-Lamborghini-Aventador-today-Message-ID-396647-09-14",
  "channel": "web",
  "received_at": "2026-09-25T18:48:18.964730+00:00"
}

raw_chars

135

2. validated

2026-09-25 18:48:18 UTC

status

passed

checks

3 items

[
  "non_empty",
  "length_bounds",
  "channel"
]

3. service_area

2026-09-25 18:48:18 UTC

mentions

0 items

[]

in_service_area

null

4. life_safety_screen

screen clear 2026-09-25 18:48:18 UTC

matched_terms

0 items

[]

triggered

false

5. hazard_screen

screen clear 2026-09-25 18:48:18 UTC

matched_terms

0 items

[]

triggered

false

6. classified

2026-09-25 18:48:21 UTC

request_type

general_inquiry

confidence

0.95

prompt_config_version

1.2.0

prompt_config_fingerprint

453231eb1878

classifier

llm

model_used

claude-haiku-4-5

attempts

1 item

[
  {
    "model": "claude-haiku-4-5",
    "usage": {
      "input_tokens": 582,
      "output_tokens": 54
    },
    "retries": 0
  }
]

7. reply_drafted

2026-09-25 18:48:22 UTC

revision

0

reply

Thank you for reaching out. We specialize in water, fire, mold, storm, and biohazard restoration services. If you have a property damage situation you'd like to discuss, please resubmit your request with details about what happened, and we'll be happy to help.

model_used

claude-haiku-4-5

usage

2 keys — input_tokens, output_tokens

{
  "input_tokens": 356,
  "output_tokens": 64
}

retries

0

8. reply_reviewed

2026-09-25 18:48:23 UTC

revision

0

approved

false

reasons

1 item

[
  "Customer request appears to be spam/scam content unrelated to restoration services; draft reply should not engage with this type of message"
]

checker

critic_llm

model_used

claude-haiku-4-5

usage

2 keys — input_tokens, output_tokens

{
  "input_tokens": 507,
  "output_tokens": 40
}

retries

0

9. reply_drafted

2026-09-25 18:48:24 UTC

revision

1

reply

We appreciate you reaching out, but this request doesn't appear to relate to restoration services. If you've experienced water, fire, mold, storm, or other property damage and need assistance, please submit a new request with details about your situation and we'll be happy to help.

model_used

claude-haiku-4-5

usage

2 keys — input_tokens, output_tokens

{
  "input_tokens": 395,
  "output_tokens": 60
}

retries

0

10. reply_reviewed

2026-09-25 18:48:25 UTC

revision

1

approved

false

reasons

1 item

[
  "Customer request appears to be spam/nonsensical content unrelated to restoration services, making this a problematic interaction to respond to at all"
]

checker

critic_llm

model_used

claude-haiku-4-5

usage

2 keys — input_tokens, output_tokens

{
  "input_tokens": 503,
  "output_tokens": 42
}

retries

0

11. customer_reply

2026-09-25 18:48:25 UTC

source

fallback_dispatcher_note

revisions_used

1

reasons

1 item

[
  "Customer request appears to be spam/nonsensical content unrelated to restoration services, making this a problematic interaction to respond to at all"
]

reply

Request appears to be spam or nonsensical content unrelated to restoration services; classified as general inquiry by default since no damage is described.

12. finalized

2026-09-25 18:48:25 UTC

request_type: general_inquiry
confidence: 0.95
escalate_to_human: true
life_safety: false
action: passed
confidence_threshold: 0.7
threshold_source: global

13. escalation_opened

2026-09-25 18:48:25 UTC

reasons

1 item

[
  "reply_review_failed"
]

life_safety

false