req_b07b3898f6a3

Received 2026-08-03 11:39:09 UTC via web · ← all requests

type
general inquiry
confidence
0.95
routing
auto
model path
claude-haiku-4-5 ok→auto-accepted
dispatcher note
This is a solicitation for video advertising services with no mention of any property damage or restoration emergency.
customer text
Hi, I just visited restorationintake.com and wondered if you've ever considered an impactful video to advertise your business? Our videos can generate impressive results on both your website and across social media. Our videos cost just $195 (USD) for a 30 second video ($239 for 60 seconds) and include a full script, voice-over and video. I can show you some previous videos we've done if you want me to send some over. Let me know if you're interested in seeing samples of our previous work. Regards, Joanna
customer reply
Thank you for reaching out. This intake form is designed for customers who need restoration services due to property damage. For business inquiries unrelated to restoration services, please contact our main office directly. We appreciate you thinking of us.
life safety
false
status
analyzed

Audit trail

Every pipeline step in order, with the exact values recorded at that step — including model attempts, token usage, errors, and the escalation decision. Where a human worked the request, the escalation_* workflow events continue the same trail.

1. received

2026-08-03 11:39:09 UTC
request
4 keys — request_id, raw_text, channel, … 
{
  "request_id": "req_b07b3898f6a3",
  "raw_text": "Hi, I just visited restorationintake.com and wondered if you've ever considered an impactful video to advertise your business? Our videos can generate impressive results on both your website and across social media. Our videos cost just $195 (USD) for a 30 second video ($239 for 60 seconds) and include a full script, voice-over and video. I can show you some previous videos we've done if you want me to send some over. Let me know if you're interested in seeing samples of our previous work. Regards, Joanna",
  "channel": "web",
  "received_at": "2026-08-03T11:39:09.406309+00:00"
}
raw_chars
523

2. validated

2026-08-03 11:39:09 UTC
status
passed
checks
3 items 
[
  "non_empty",
  "length_bounds",
  "channel"
]

3. service_area

2026-08-03 11:39:09 UTC
mentions
0 items 
[]
in_service_area
null

4. life_safety_screen

screen clear 2026-08-03 11:39:09 UTC
matched_terms
0 items 
[]
triggered
false

5. hazard_screen

screen clear 2026-08-03 11:39:09 UTC
matched_terms
0 items 
[]
triggered
false

6. classified

2026-08-03 11:39:12 UTC
request_type
general_inquiry
confidence
0.95
prompt_config_version
1.2.0
prompt_config_fingerprint
453231eb1878
classifier
llm
model_used
claude-haiku-4-5
attempts
1 item 
[
  {
    "model": "claude-haiku-4-5",
    "usage": {
      "input_tokens": 654,
      "output_tokens": 46
    },
    "retries": 0
  }
]

7. reply_drafted

2026-08-03 11:39:13 UTC
revision
0
reply
Thank you for reaching out. This intake form is designed for customers who need restoration services due to property damage. For business inquiries unrelated to restoration services, please contact our main office directly. We appreciate you thinking of us.
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 420,
  "output_tokens": 49
}
retries
0

8. reply_reviewed

2026-08-03 11:39:15 UTC
revision
0
approved
true
reasons
0 items 
[]
checker
critic_llm
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 564,
  "output_tokens": 13
}
retries
0

9. customer_reply

2026-08-03 11:39:15 UTC
source
drafted
revisions_used
0
reply
Thank you for reaching out. This intake form is designed for customers who need restoration services due to property damage. For business inquiries unrelated to restoration services, please contact our main office directly. We appreciate you thinking of us.

10. finalized

2026-08-03 11:39:15 UTC
request_type
general_inquiry
confidence
0.95
escalate_to_human
false
life_safety
false
action
passed
confidence_threshold
0.7
threshold_source
global