req_aa7bf538e338
Received 2026-09-10 16:26:19 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing in Icelandic; this is a general inquiry about services rather than a report of active damage.
- customer text
- Hæ, ég vildi vita verð þitt.
- customer reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—one of our team members will contact you shortly to discuss your needs and answer your questions.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-09-10 16:26:19 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_aa7bf538e338", "raw_text": "Hæ, ég vildi vita verð þitt.", "channel": "web", "received_at": "2026-09-10T16:26:19.303283+00:00" } - raw_chars
28
2. validated
2026-09-10 16:26:19 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-09-10 16:26:19 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-09-10 16:26:19 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-09-10 16:26:19 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-09-10 16:26:22 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 546, "output_tokens": 52 }, "retries": 0 } ]
7. reply_drafted
2026-09-10 16:26:23 UTC- revision
0- reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—one of our team members will contact you shortly to discuss your needs and answer your questions.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 317, "output_tokens": 41 } - retries
0
8. reply_reviewed
2026-09-10 16:26:25 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 447, "output_tokens": 13 } - retries
0
9. customer_reply
2026-09-10 16:26:25 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—one of our team members will contact you shortly to discuss your needs and answer your questions.
10. finalized
2026-09-10 16:26:25 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global