req_a310a43653e3
Received 2026-08-03 22:19:06 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.85
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about website SEO/indexing services, which is an administrative or business inquiry unrelated to restoration damage or emergency services.
- customer text
- Hi Submit restorationintake.com in Google's Search Index so it can be displayed in online search results! Submit restorationintake.com now: indexhelp.pro
- customer reply
- Thank you for reaching out. It looks like your inquiry is about website services rather than restoration damage or emergency assistance. If you have questions about water, fire, mold, storm, or other restoration needs, please let us know and we'll be happy to help.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-08-03 22:19:06 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_a310a43653e3", "raw_text": "Hi Submit restorationintake.com in Google's Search Index so it can be displayed in online search results! Submit restorationintake.com now: indexhelp.pro", "channel": "web", "received_at": "2026-08-03T22:19:06.829186+00:00" } - raw_chars
162
2. validated
2026-08-03 22:19:06 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-08-03 22:19:06 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-08-03 22:19:06 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-08-03 22:19:06 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-08-03 22:19:08 UTC- request_type
- general_inquiry
- confidence
0.85- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 570, "output_tokens": 54 }, "retries": 0 } ]
7. reply_drafted
2026-08-03 22:19:09 UTC- revision
0- reply
- Thank you for reaching out. It looks like your inquiry is about website services rather than restoration damage or emergency assistance. If you have questions about water, fire, mold, storm, or other restoration needs, please let us know and we'll be happy to help.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 344, "output_tokens": 57 } - retries
0
8. reply_reviewed
2026-08-03 22:19:10 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 488, "output_tokens": 13 } - retries
0
9. customer_reply
2026-08-03 22:19:10 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out. It looks like your inquiry is about website services rather than restoration damage or emergency assistance. If you have questions about water, fire, mold, storm, or other restoration needs, please let us know and we'll be happy to help.
10. finalized
2026-08-03 22:19:10 UTC- request_type
- general_inquiry
- confidence
0.85- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global