req_88605d3d2e69
Received 2026-08-23 22:36:36 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing in Armenian, which is a general inquiry unrelated to any active damage or emergency.
- customer text
- Ողջույն, ես ուզում էի իմանալ ձեր գինը.
- customer reply
- Thank you for reaching out. We appreciate your interest and would be happy to discuss what you need. A team member will review your request and connect with you to better understand your situation.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-08-23 22:36:36 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_88605d3d2e69", "raw_text": "Ողջույն, ես ուզում էի իմանալ ձեր գինը.", "channel": "web", "received_at": "2026-08-23T22:36:36.498976+00:00" } - raw_chars
38
2. validated
2026-08-23 22:36:36 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-08-23 22:36:36 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-08-23 22:36:36 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-08-23 22:36:36 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-08-23 22:36:37 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 559, "output_tokens": 48 }, "retries": 0 } ]
7. reply_drafted
2026-08-23 22:36:38 UTC- revision
0- reply
- Thank you for reaching out to us. We'd be happy to discuss what you need and connect you with someone who can provide details about our services. A team member will follow up with you to better understand your situation and answer your questions.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 326, "output_tokens": 51 } - retries
0
8. reply_reviewed
2026-08-23 22:36:40 UTC- revision
0- approved
false- reasons
-
1 item
[ "The draft reply uses vague language suggesting a future follow-up ('will follow up') which implies a timeline/response timeframe, violating check 2." ] - checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 470, "output_tokens": 46 } - retries
0
9. reply_drafted
2026-08-23 22:36:41 UTC- revision
1- reply
- Thank you for reaching out. We appreciate your interest and would be happy to discuss what you need. A team member will review your request and connect with you to better understand your situation.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 371, "output_tokens": 40 } - retries
0
10. reply_reviewed
2026-08-23 22:36:42 UTC- revision
1- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 459, "output_tokens": 13 } - retries
0
11. customer_reply
2026-08-23 22:36:42 UTC- source
- drafted
- revisions_used
1- reply
- Thank you for reaching out. We appreciate your interest and would be happy to discuss what you need. A team member will review your request and connect with you to better understand your situation.
12. finalized
2026-08-23 22:36:42 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global