req_6bf59574abd0
Received 2026-09-10 17:26:22 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing in Azerbaijani, with no mention of any damage or emergency service need.
- customer text
- Salam, qiymətinizi bilmək istədim.
- customer reply
- Thank you for reaching out to us. We'd be happy to discuss your restoration needs in more detail so we can better understand your situation. Please provide information about the type of damage or service you're interested in, and a team member will be in touch to help guide you through the next steps.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-09-10 17:26:22 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_6bf59574abd0", "raw_text": "Salam, qiymətinizi bilmək istədim.", "channel": "web", "received_at": "2026-09-10T17:26:22.716126+00:00" } - raw_chars
34
2. validated
2026-09-10 17:26:22 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-09-10 17:26:22 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-09-10 17:26:22 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-09-10 17:26:22 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-09-10 17:26:24 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 548, "output_tokens": 48 }, "retries": 0 } ]
7. reply_drafted
2026-09-10 17:26:25 UTC- revision
0- reply
- Thank you for reaching out to us. We'd be happy to discuss your restoration needs in more detail so we can better understand your situation. Please provide information about the type of damage or service you're interested in, and a team member will be in touch to help guide you through the next steps.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 315, "output_tokens": 63 } - retries
0
8. reply_reviewed
2026-09-10 17:26:27 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 471, "output_tokens": 13 } - retries
0
9. customer_reply
2026-09-10 17:26:27 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out to us. We'd be happy to discuss your restoration needs in more detail so we can better understand your situation. Please provide information about the type of damage or service you're interested in, and a team member will be in touch to help guide you through the next steps.
10. finalized
2026-09-10 17:26:27 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global