`req_5e2e410ffcb6`

Received 2026-08-23 12:46:07 UTC via web · ← all requests

type: general inquiry
confidence: 0.10
routing: human review open → queue
model path: claude-haiku-4-5 ok→low confidence, reread on claude-opus-4-8 still low→human review
dispatcher note: Message is gibberish with no discernible damage description, defaulting to general inquiry pending clarification.
customer text: Egjnjmfnefjwdifj fkmdkdwdwkdwjj fkmfkengjkfmsdnfejfk mkfmkdmwjefnejfem restorationintake.com
customer reply: Thank you for reaching out to us. We received your message, but we're having difficulty understanding the details of your situation. A team member will personally review your request and contact you to clarify what assistance you need so we can help you properly.
life safety: false
status: analyzed

Audit trail

Every pipeline step in order, with the exact values recorded at that step — including model attempts, token usage, errors, and the escalation decision. Where a human worked the request, the escalation_* workflow events continue the same trail.

1. received

2026-08-23 12:46:07 UTC

request

4 keys — request_id, raw_text, channel, …

{
  "request_id": "req_5e2e410ffcb6",
  "raw_text": "Egjnjmfnefjwdifj fkmdkdwdwkdwjj fkmfkengjkfmsdnfejfk mkfmkdmwjefnejfem restorationintake.com",
  "channel": "web",
  "received_at": "2026-08-23T12:46:07.832816+00:00"
}

raw_chars

92

2. validated

2026-08-23 12:46:07 UTC

status

passed

checks

3 items

[
  "non_empty",
  "length_bounds",
  "channel"
]

3. service_area

2026-08-23 12:46:07 UTC

mentions

0 items

[]

in_service_area

null

4. life_safety_screen

screen clear 2026-08-23 12:46:07 UTC

matched_terms

0 items

[]

triggered

false

5. hazard_screen

screen clear 2026-08-23 12:46:07 UTC

matched_terms

0 items

[]

triggered

false

6. classified

2026-08-23 12:46:09 UTC

request_type

general_inquiry

confidence

0.4

prompt_config_version

1.2.0

prompt_config_fingerprint

453231eb1878

classifier

llm

model_used

claude-haiku-4-5

attempts

1 item

[
  {
    "model": "claude-haiku-4-5",
    "usage": {
      "input_tokens": 589,
      "output_tokens": 53
    },
    "retries": 0
  }
]

7. reply_drafted

2026-08-23 12:46:14 UTC

revision

0

reply

Thank you for reaching out to us. We received your message, but we're having difficulty understanding the details of your situation. A team member will personally review your request and contact you to clarify what assistance you need so we can help you properly.

model_used

claude-haiku-4-5

usage

2 keys — input_tokens, output_tokens

{
  "input_tokens": 357,
  "output_tokens": 53
}

retries

0

8. reply_reviewed

2026-08-23 12:46:15 UTC

revision

0

approved

true

reasons

0 items

[]

checker

critic_llm

model_used

claude-haiku-4-5

usage

2 keys — input_tokens, output_tokens

{
  "input_tokens": 503,
  "output_tokens": 13
}

retries

0

9. customer_reply

2026-08-23 12:46:15 UTC

source: drafted
revisions_used: 0
reply: Thank you for reaching out to us. We received your message, but we're having difficulty understanding the details of your situation. A team member will personally review your request and contact you to clarify what assistance you need so we can help you properly.

10. finalized

2026-08-23 12:46:15 UTC

request_type

general_inquiry

confidence

0.1

escalate_to_human

true

life_safety

false

action

escalated_to_human

escalation_model

claude-opus-4-8

confidence_threshold

0.7

threshold_source

global

usage

2 keys — input_tokens, output_tokens

{
  "input_tokens": 796,
  "output_tokens": 61
}

retries

0

11. escalation_opened

2026-08-23 12:46:15 UTC

reasons

1 item

[
  "low_confidence"
]

life_safety

false