req_4bc5626f2097
Received 2026-10-04 00:29:01 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing in Welsh ('Can I know your price'), which is a general inquiry question.
- customer text
- Hi, roeddwn i eisiau gwybod eich pris.
- customer reply
- Thank you for reaching out to us. We're happy to help with your inquiry and will connect you with a team member who can discuss your specific situation and needs. They'll be in touch to learn more about what you're looking for.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-10-04 00:29:01 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_4bc5626f2097", "raw_text": "Hi, roeddwn i eisiau gwybod eich pris.", "channel": "web", "received_at": "2026-10-04T00:29:01.304473+00:00" } - raw_chars
38
2. validated
2026-10-04 00:29:01 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-10-04 00:29:01 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-10-04 00:29:01 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-10-04 00:29:01 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-10-04 00:29:03 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 548, "output_tokens": 47 }, "retries": 0 } ]
7. reply_drafted
2026-10-04 00:29:04 UTC- revision
0- reply
- Thank you for reaching out to us. We're happy to help with your inquiry and will connect you with a team member who can discuss your specific situation and needs. They'll be in touch to learn more about what you're looking for.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 314, "output_tokens": 51 } - retries
0
8. reply_reviewed
2026-10-04 00:29:06 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 459, "output_tokens": 13 } - retries
0
9. customer_reply
2026-10-04 00:29:06 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out to us. We're happy to help with your inquiry and will connect you with a team member who can discuss your specific situation and needs. They'll be in touch to learn more about what you're looking for.
10. finalized
2026-10-04 00:29:06 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global