req_472b3abe8401
Received 2026-07-27 08:19:43 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is requesting help with Google Search indexing for a website domain, which is a general business inquiry unrelated to any damage restoration services.
- customer text
- Greetings Add restorationintake.com in Google's Search Index to appear in Google search results! Include restorationintake.com today: helpindex.org
- customer reply
- Thank you for reaching out. We appreciate your message, but it appears your request is outside the scope of our restoration services—we handle water, fire, mold, storm, and biohazard damage, along with reconstruction. For assistance with website indexing, you'll want to contact a digital marketing or SEO specialist. If you have a property that needs restoration help, please let us know and we'd be glad to assist.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-07-27 08:19:43 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_472b3abe8401", "raw_text": "Greetings Add restorationintake.com in Google's Search Index to appear in Google search results! Include restorationintake.com today: helpindex.org", "channel": "web", "received_at": "2026-07-27T08:19:43.495623+00:00" } - raw_chars
156
2. validated
2026-07-27 08:19:43 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-07-27 08:19:43 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-07-27 08:19:43 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-07-27 08:19:43 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-07-27 08:19:47 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 569, "output_tokens": 54 }, "retries": 0 } ]
7. reply_drafted
2026-07-27 08:19:49 UTC- revision
0- reply
- Thank you for reaching out. We appreciate your message, but it appears your request is outside the scope of our restoration services—we handle water, fire, mold, storm, and biohazard damage, along with reconstruction. For assistance with website indexing, you'll want to contact a digital marketing or SEO specialist. If you have a property that needs restoration help, please let us know and we'd be glad to assist.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 343, "output_tokens": 92 } - retries
0
8. reply_reviewed
2026-07-27 08:19:51 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 522, "output_tokens": 13 } - retries
0
9. customer_reply
2026-07-27 08:19:51 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out. We appreciate your message, but it appears your request is outside the scope of our restoration services—we handle water, fire, mold, storm, and biohazard damage, along with reconstruction. For assistance with website indexing, you'll want to contact a digital marketing or SEO specialist. If you have a property that needs restoration help, please let us know and we'd be glad to assist.
10. finalized
2026-07-27 08:19:51 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global