req_459e2c8bd430
Received 2026-07-10 06:46:40 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- This is a marketing solicitation from an SEO service provider offering website optimization services, not a customer requesting restoration work or damage assessment.
- customer text
- Hey team restorationintake.com, I would like to discuss SEO! I can help your website to get on first page of Google and increase the number of leads and sales you are getting from your website. May I send you a quote & price list? Cheers, Akhz | Founder & Project Head Contact - 1 208-827 5732 www.Rankyounow.com
- customer reply
- Thank you for reaching out. We appreciate your interest, but we're focused on responding to customers who need restoration services for property damage. For business inquiries unrelated to our restoration services, please contact us through our main website.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-07-10 06:46:40 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_459e2c8bd430", "raw_text": "Hey team restorationintake.com, I would like to discuss SEO! I can help your website to get on first page of Google and increase the number of leads and sales you are getting from your website. May I send you a quote & price list? Cheers, Akhz | Founder & Project Head Contact - 1 208-827 5732 www.Rankyounow.com", "channel": "web", "received_at": "2026-07-10T06:46:40.140089+00:00" } - raw_chars
327
2. validated
2026-07-10 06:46:40 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-07-10 06:46:40 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-07-10 06:46:40 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-07-10 06:46:40 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-07-10 06:46:43 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 621, "output_tokens": 53 }, "retries": 0 } ]
7. reply_drafted
2026-07-10 06:46:44 UTC- revision
0- reply
- Thank you for reaching out. We appreciate your interest, but we're focused on responding to customers who need restoration services for property damage. For business inquiries unrelated to our restoration services, please contact us through our main website.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 394, "output_tokens": 49 } - retries
0
8. reply_reviewed
2026-07-10 06:46:46 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 531, "output_tokens": 13 } - retries
0
9. customer_reply
2026-07-10 06:46:46 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out. We appreciate your interest, but we're focused on responding to customers who need restoration services for property damage. For business inquiries unrelated to our restoration services, please contact us through our main website.
10. finalized
2026-07-10 06:46:46 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global