req_33fb57b0e390

Received 2026-08-15 07:40:06 UTC via web · ← all requests

type
general inquiry
confidence
0.95
routing
auto
model path
claude-haiku-4-5 ok→auto-accepted
dispatcher note
This is a spam/marketing outreach message from a third-party service provider, not a customer reporting property damage or requesting restoration services.
customer text
Hey! restorationintake.com, Your website appeared while I was researching websites in your niche. Our service helps businesses share information with websites through their contact pages. Many companies now use online outreach to reach website owners across different industries. You can explore the service and see what it does. If this sounds helpful, you can contact us. Looking forward to hearing from you. Contact us. Telegram - https://t.me/FeedbackFormEU WhatsApp - +375259112693 WhatsApp https://wa.me/+375259112693 We only use chat for communication.
customer reply
Thank you for reaching out. We appreciate your message, but we should clarify that we're a restoration services company focused on helping customers with water, fire, mold, and storm damage to their properties. If you have a property that needs restoration services, we'd be happy to discuss how we can help—otherwise, this may not be the right fit for what we do.
life safety
false
status
analyzed

Audit trail

Every pipeline step in order, with the exact values recorded at that step — including model attempts, token usage, errors, and the escalation decision. Where a human worked the request, the escalation_* workflow events continue the same trail.

1. received

2026-08-15 07:40:06 UTC
request
4 keys — request_id, raw_text, channel, … 
{
  "request_id": "req_33fb57b0e390",
  "raw_text": "Hey! restorationintake.com, Your website appeared while I was researching websites in your niche. Our service helps businesses share information with websites through their contact pages. Many companies now use online outreach to reach website owners across different industries. You can explore the service and see what it does. If this sounds helpful, you can contact us. Looking forward to hearing from you. Contact us. Telegram - https://t.me/FeedbackFormEU WhatsApp - +375259112693 WhatsApp https://wa.me/+375259112693 We only use chat for communication.",
  "channel": "web",
  "received_at": "2026-08-15T07:40:06.996854+00:00"
}
raw_chars
589

2. validated

2026-08-15 07:40:06 UTC
status
passed
checks
3 items 
[
  "non_empty",
  "length_bounds",
  "channel"
]

3. service_area

2026-08-15 07:40:06 UTC
mentions
0 items 
[]
in_service_area
null

4. life_safety_screen

screen clear 2026-08-15 07:40:06 UTC
matched_terms
0 items 
[]
triggered
false

5. hazard_screen

screen clear 2026-08-15 07:40:06 UTC
matched_terms
0 items 
[]
triggered
false

6. classified

2026-08-15 07:40:09 UTC
request_type
general_inquiry
confidence
0.95
prompt_config_version
1.2.0
prompt_config_fingerprint
453231eb1878
classifier
llm
model_used
claude-haiku-4-5
attempts
1 item 
[
  {
    "model": "claude-haiku-4-5",
    "usage": {
      "input_tokens": 661,
      "output_tokens": 54
    },
    "retries": 0
  }
]

7. reply_drafted

2026-08-15 07:40:11 UTC
revision
0
reply
Thank you for reaching out. We appreciate your message, but we should clarify that we're a restoration services company focused on helping customers with water, fire, mold, and storm damage to their properties. If you have a property that needs restoration services, we'd be happy to discuss how we can help—otherwise, this may not be the right fit for what we do.
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 434,
  "output_tokens": 80
}
retries
0

8. reply_reviewed

2026-08-15 07:40:13 UTC
revision
0
approved
true
reasons
0 items 
[]
checker
critic_llm
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 601,
  "output_tokens": 13
}
retries
0

9. customer_reply

2026-08-15 07:40:13 UTC
source
drafted
revisions_used
0
reply
Thank you for reaching out. We appreciate your message, but we should clarify that we're a restoration services company focused on helping customers with water, fire, mold, and storm damage to their properties. If you have a property that needs restoration services, we'd be happy to discuss how we can help—otherwise, this may not be the right fit for what we do.

10. finalized

2026-08-15 07:40:13 UTC
request_type
general_inquiry
confidence
0.95
escalate_to_human
false
life_safety
false
action
passed
confidence_threshold
0.7
threshold_source
global