req_1297347ff539
Received 2026-09-25 05:43:43 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.92
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer greeted in Igbo language and asked about pricing; classified as general inquiry regarding service costs.
- customer text
- Ndewo, achọrọ m ịmara ọnụahịa gị.
- customer reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—our team can discuss your specific situation and needs. Please provide details about the damage or issue you're facing, and someone will be in touch with more information.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-09-25 05:43:43 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_1297347ff539", "raw_text": "Ndewo, achọrọ m ịmara ọnụahịa gị.", "channel": "web", "received_at": "2026-09-25T05:43:43.425118+00:00" } - raw_chars
33
2. validated
2026-09-25 05:43:43 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-09-25 05:43:43 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-09-25 05:43:43 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-09-25 05:43:43 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-09-25 05:43:45 UTC- request_type
- general_inquiry
- confidence
0.92- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 556, "output_tokens": 42 }, "retries": 0 } ]
7. reply_drafted
2026-09-25 05:43:46 UTC- revision
0- reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—our team can discuss your specific situation and needs. Please provide details about the damage or issue you're facing, and someone will be in touch with more information.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 322, "output_tokens": 55 } - retries
0
8. reply_reviewed
2026-09-25 05:43:50 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 471, "output_tokens": 13 } - retries
0
9. customer_reply
2026-09-25 05:43:50 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—our team can discuss your specific situation and needs. Please provide details about the damage or issue you're facing, and someone will be in touch with more information.
10. finalized
2026-09-25 05:43:50 UTC- request_type
- general_inquiry
- confidence
0.92- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global